Dr. Robert P. Hartwig, PhD, CPCU
Director, Risk & Uncertainty Management Center, University of South Carolina

Dr. Robert P. Hartwig is Clinical Associate Professor of Risk Management, Insurance and Finance in the Darla Moore School of Business at the University of South Carolina and Director of the school’s Center for Risk and Uncertainty Management. He teaches courses in risk management, insurance and corporate finance, mentors students, pursues a variety of research interests and works with insurers, regulators, legislators and many other insurance industry stakeholders, including media.

Dr. Hartwig is immediate past president of the Insurance Information Institute, an organization he led from 2007 to 2016. He joined the I.I.I. in 1998 as an economist and became chief economist in 1999, focusing his work on improving understanding of key insurance issues across all industry stakeholders including media, consumers, insurers, producers, regulators, legislators and investors.

Dr. Hartwig previously served as director of economic research and senior economist with the National Council on Compensation Insurance (NCCI) in Boca Raton, Florida, where he performed rate of return and cost of capital modeling and testified at workers’ compensation rate hearings in many states. He has also worked as senior economist for the Swiss Reinsurance Group in New York and as senior statistician for the United States Consumer Product Safety Commission in Washington, D.C. He is a member of the American Economic Association, the American Risk and Insurance Association, the National Association of Business Economics and the CPCU Society. He has also served on the boards of directors of the American Risk and Insurance Association, the Insurance Industry Charitable Foundation and the Independent Insurance Agents and Brokers Association of New York. Currently, Dr. Hartwig serves on the board of trustees for the Griffith Foundation for Insurance Education.

Dr. Hartwig received his Ph.D. and Master of Science degrees in economics from the University of Illinois at Urbana-Champaign. He also received a Bachelor of Arts degree in economics cum laude from the University of Massachusetts at Amherst. He has served as an instructor at the University of Illinois and at Florida Atlantic University. Dr. Hartwig also holds the Chartered Property Casualty Underwriter (CPCU) credential.

Dr. Hartwig has authored and co-authored papers that have appeared in numerous publications, including the Journal of Health Economics, the Proceedings of the Casualty Actuarial Society, the John Liner Review, Dossiers et Etudes (Geneva Association), the Journal of Workers’ Compensation, the Journal of Insurance Operations, Global Reinsurance, Risk & Insurance, Insurance Day, Compensation and Benefits Review. He is also a regular contributor to Best’s Review and many other industry trade publications.

In 2011, Dr. Hartwig was awarded the National Association of Mutual Insurance Companies (NAMIC) Chairman’s Award. In 2010, he was a recipient of a research award from the U.S. Chamber of Commerce Institute for Legal Reform in the area of torts and tort reform.

Dr. Hartwig makes frequent presentations to industry associations, company management, industry executives, analysts and clients and speaks internationally on a wide range of insurance issues. He has testified before numerous state and federal regulatory and legislative bodies, including the U.S. Senate Judiciary Committee, the Senate Banking, Housing and Urban Affairs Committee, the House Financial Services Subcommittee on Capital Markets, Insurance and Government Sponsored Enterprises and the House Financial Services Subcommittee on Oversight and Investigations and the House Committee on Transportation and Infrastructure.

Dr. Hartwig serves as a media spokesperson for the property/casualty insurance industry, and is quoted frequently in leading publications such as The Wall Street Journal, The New York Times, USA Today, Washington Post, Los Angeles Times, Financial Times, BusinessWeek, Newsweek, U.S. News & World Report, CFO, Fortune, Forbes, The Economist and many others throughout the world. Dr. Hartwig also appears regularly on television, including programs on ABC, CBS, NBC, CNN, CNBC, Fox, PBS and the BBC.

Albert Betts, Jr.
Executive Director, Insurance Council of Texas

Albert has served as Executive Director of Insurance Council of Texas since March 31, 2014. Prior to joining ICT, he was a partner at the law firm of Thompson Coe Cousins and Irons, LLP, practicing in the firm’s Insurance law and Governmental and Legislative Advocacy Group. While there he served as general counsel for ICT and represented other insurance related clients at the Texas Department of Insurance and the Texas legislature.

In 2005, he was appointed by then Texas Governor Rick Perry as the first Commissioner of Workers’ Compensation for the State of Texas and reappointed in 2007. He served as Commissioner from 2005 through 2008. Prior to being appointed Commissioner, Mr. Betts served as Chief of Staff for the Texas Department of Insurance.

Overall, Albert has nearly 30 years of experience as a lawyer, public policy administrator, and in executive management. He is also co-editor of the Texas Workers’ Compensation Handbook and is a frequent speaker to insurance, risk management, and employer groups on property and casualty insurance and workers’ compensation issues.

He received his undergraduate degree from the University of Texas at Austin and his law degree from the University of Texas School of Law and has been a licensed attorney since 1991.

Jay Thompson
Partner, Thompson Coe

Jay A. Thompson has considerable experience in both regulatory and legislative issues involving the business of insurance. He regularly participates in regulatory proceedings involving contested case hearings, contested rate hearings, policy form approvals, rulemaking, licensing, mergers, acquisition and dissolution of insurance companies and other regulatory matters before the Texas Department of Insurance.

As a registered lobbyist, Jay has represented both the property/casualty and life, accident and health insurance industry on legislative issues impacting those insurers. He has worked closely with leadership in Texas to find constructive solutions to legislative issues. He has written numerous bills and amendments to the Texas Insurance Code and has been recognized as a leading expert on insurance regulation.

Jay has also represented insurers in litigation involving insurance bad faith, tax disputes against the state of Texas, appeals from administrative actions at the Texas Department of Insurance, disputes involving reinsurance, and disputes between companies and agents.

Jay is recognized as a leading attorney in Chambers and Partner’s as a Leading Lawyer in America for Insurance.

Angie Cervantes
Government & Legislative Affairs Manager, ICT

Angie has served as ICT’s Government & Legislative Affairs manager since January 2020.  She has 15 years’ experience working in the Texas legislature, with legislative advocacy organizations, and other business trade associations.  She previously worked with the Senate Business and Commerce Committee on a variety of issues, including property and casualty insurance and most recently led government relations for a non-profit trade association.

Angie obtained her B.A. in English and Government from the University of Texas at Austin and her Master of Public Affairs from the LBJ School of Public Affairs at the University of Texas at Austin.

Pat Callahan
Personal Lines President, Progressive

Prior to joining Progressive, Pat managed engineering projects and plant operations at Kimberly Clark and co-founded an online distributor of recycled Original Equipment Manufacturer (OEM) auto parts. Pat has an MBA from Northwestern’s Kellogg School of Management and a bachelor’s degree in mechanical engineering from Lafayette College.

Doug Slape, CFE, CISA
Chief Deputy Commissioner
Texas Department of Insurance

As Chief Deputy Commissioner, Doug assists the Commissioner of Insurance in all aspects of executive leadership of the Texas Department of Insurance (TDI.) Doug is an active leader and participant in a number of committees of the National Association of Insurance Commissioners (NAIC) and has previously served as a leader and member of various committees of the International Association of Insurance Supervisors (IAIS).

Previously Doug served as Deputy Commissioner of the Financial Regulation Division where he was responsible for solvency, market conduct surveillance and supervision of insurers, insurance groups, and other risk-bearing entities as well as the licensing, registration and certification of insurance market participants. Doug has also served as TDI’s Chief Analyst where he managed the Financial Analysis section, and as an Assistant Chief Examiner with Financial Examinations where he managed information technology examinations. He began his career in 1988 as a financial examiner in the Dallas, TX field office. He currently serves as a Governor for the Society of Financial Examiners. He holds the designations of Certified Financial Examiner and Certified Information Systems Auditor. Doug is a graduate of Texas A&M University.


Dr. Louis Gritzo
Vice President and Manager of Research, FM Global

Dr. Louis Gritzo is vice president and manager of research with FM Global, one of the world’s largest commercial property insurers. He oversees FM Global’s division of scientists who have expertise in fire, explosions, natural hazards (windstorms, floods and earthquakes), equipment, risk and reliability and cyber hazards. The mission of his organization is to understand property hazards and identify scientifically proven solutions to prevent property and business interruption loss. Gritzo also oversees activities at FM Global’s US$250 million, 1,600-acre Research Campus in West Glocester, Rhode Island, USA, the world’s largest center for property loss prevention research and testing, and scientific laboratories in Norwood, Massachusetts, USA.

Pamela Williams
Executive Director, BuildStrong Coalition

Pamela Williams currently serves as the Executive Director of the BuildStrong Coalition, a group of firefighters, emergency responders, insurers, engineers, architects, contractors and manufacturers, as well as consumer organizations, code specialists, and many others committed to building a more resilient America.  Ms. Williams also serves on the National Advisory Council for the Federal Emergency Management Agency (FEMA) in the Standards Setting & Accrediting position.

Prior to joining BuildStrong, she served as Counsel for the U.S. House Transportation and Infrastructure Subcommittee on Economic Development, Public Buildings and Emergency Management and has more than 20 years of federal agency and congressional experience. In the U.S. House of Representatives, Ms. Williams advised the Committee and Congressional leadership on Emergency Management, FEMA, the Stafford Act, and disaster-related matters. Most notable, she was the principal drafter and successfully led negotiations with multiple committees, House leadership, the Senate, and the Administration, culminating in enactment of the most transformational piece of legislation since Hurricane Katrina, the Disaster Recovery Reform Act, P.L. 115-254.

Previously, Ms. Williams served as the Deputy Director of Congressional Affairs for FEMA, where she was responsible for directing and executing the Agency’s legislative program. Prior to joining the FEMA Congressional Affairs office, Ms. Williams served as the Associate Chief Counsel for Legislation and Policy for FEMA, where she managed the Agency’s response to the congressional, White House and departmental investigations. During this time, Ms. Williams served as an Advisor to FEMA, DHS leadership, and the Administration on congressional actions, dispositions, and recommended legislative activities. She was also detailed to the House Appropriations Committee, Homeland Security Subcommittee to work on the U.S. Customs and Border Protection (CBP), U.S. Immigration and Customs Enforcement (ICE), United States Citizenship and Immigration Services (USCIS), Office of Biometric Identity Management (OBIM), and the Federal Law Enforcement Training Center (FLETC) portfolios. 

Ms. Williams holds a J.D. from the University of Denver, a Master of Public Administration from the University of Kansas, and a Bachelor of Arts in English from Baylor University.  After growing up in Central Texas, Pam now lives with her two children, Camilla (11) and Gabriel (7), along the Potomac River in Virginia.


Mark C. Bove, CPCU, CCRMP, ARe
Meteorologist & SVP Natural Catastrophe Solutions
Munich Reinsurance America, Inc.

Mr. Mark Bove is a meteorologist & SVP Natural Catastrophe Solutions in the Reinsurance Division of Munich Reinsurance America. His responsibilities include evaluating commercially available catastrophe risk models & tools, providing technical expertise on underwriting property catastrophe risk and exposure accumulation issues, and the development of new property catastrophe insurance products.

Mr. Bove has been using his meteorological and climatological expertise to improve property catastrophe underwriting at Munich Reinsurance America, Inc., for over 20 years. Before joining the Munich Re Group in July 2000, Mark was a graduate research assistant at Florida State University in Tallahassee, Florida, where he conducted research on short-term climate variations and probabilistic modeling of extreme weather events. Research highlights include studies of ENSO’s influence on Atlantic hurricane landfall frequencies and tornadic activity patterns in the United States. Mark’s research made national headlines on several occasions and he was the 1998 recipient of the Father James B. Macelwane award for outstanding undergraduate research by the American Meteorological Society.

Mark holds Masters and Bachelors degrees in Meteorology from Florida State University and has earned the Chartered Property Casualty Underwriter (CPCU) and Associate in Reinsurance (ARe) professional designations from The Institutes and the new Certified Catastrophe Risk Management Professional (CCRMP) designation from the Casualty Actuarial Society (CAS).

Courtney Clark
Motivational Speaker, Courtney Clark and Associates

She works with people who want to adapt faster and achieve more, and has spoken worldwide to organizations like Procter & Gamble, Dell, S&P, Humana, Cisco, and Cardinal Health.