Marissa Z. Peters is the Assistant Vice President of Process Excellence for USAA Property and Casualty, responsible for process improvement and operational risk management.

With over 15 years of program, process and risk management experience, Marissa is known for maximizing operational excellence and delivering results. She also most recently served as the Chief of Staff the Property Products General Manager, where she led portfolio management, operations, and managed strategic and operational planning. Before USAA, Marissa worked as a consultant where she was responsible for leading large transformation efforts for the Army.

Marissa holds a M.A from Gonzaga University specializing in Organizational Leadership and B.B.A from St. Mary’s University.